All our items are made with extreme care to ensure that we meet what we promised. In order to avoid any confusion and unnecessary disappointments, kindly read through all the product details before purchasing and the Returns & Exchange Policy.
Returns Policy
We follow stringent quality practices to ensure there are zero defects on all of our items. However, if still, a defect found in any of our pieces or simply not happy about our product you are assured of 30 Days of Stress-Free Returns. Please contact us at hello@twinklejewels.lk or WhatsApp us within 30 days of ordering the item.
Things to look at before purchasing
To reduce the hassle of purchasing and returning, we recommend you look at the below aspects carefully before purchasing. In case of any confusion or clarification, please feel free to contact us via WhatsApp or phone. We will happy to enlighten you and assure you before the purchase.
- Gold Purity – All of our jewellery comes with genuine gold with a Certificate of Authenticity confirming the karatage of the item. Since we sell the same items in different karatage such as 18kt & 22kt, please be aware of the karatage you are ordering the item from.Â
- Size – Please check the correct sizes needed before purchasing. You may use household measuring tools to check and confirm.
- Dimensions – The dimensions of the product are clearly indicated on the product page. Please check before purchasing
- Colour – Due to the changes in the colour seen via screens, it may be possible to have slight differences in enamel colours in reality.
- Weight – Gold weight is generally approximate with +/- 5% variance in the absolute weight. We don’t ship any pieces that have more than a 5% difference from the stated weight.
- Price – Gold prices are subject to market price changes regularly. Therefore, please check the prices before placing an order.
Refunds
All returns should be made within 30 days of your order to receive a refund.